Refund & Policy

Gift cards

All gift card, gift certificate, and service purchases are non-refundable. We do not allow the third-party sale of our gift cards. Any gift card sold by a person or business that is not Profile Laser & Skincare will be void.

Products

All products purchased at Profile Laser & Skincare can be exchanged or returned for a full refund within 14 days if they are unopened, unused, and in resalable condition. After 14 days, if the product is still unopened, unused, and resalable, we may accept it for an exchange or store credit only. Opened or used items are not eligible for return or exchange unless they caused a reaction.

For returns due to a reaction, we require photo evidence of the symptoms for the product to be considered for return or exchange.

Series of treatments and packages

After 14 calendar days from purchase or after initiation of a treatment package, whichever comes first, packages and pre-paid services are non-refundable. Any unused portion may be eligible for store credit toward other procedures or products within one calendar year from your original purchase. We will make an effort to exchange the purchased package or prepaid series for an equal value product or other spa service offered at our location.

Refund on treatment outcomes

We do not offer refunds on services rendered. Aesthetics is not an exact science, and results vary from person to person. Payments are for treatments performed, not for a specific result. We always strive to achieve the best result we can for you.