Need to Return a product?

To return a product at Profile Aestheticare & Electrolysis, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at info@profileltd.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 604-278-3700
Monday - Friday: 9 a.m. - 5 p.m. PST
Saturday: 10 a.m. - 5 p.m. CT
By e-mail: info@profileltd.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Profile Aestheticare & Electrolysis accepts returns on merchandise from select manufacturers within 30 days. However, Profile Aestheticare & Electrolysis reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Your Company Name on returned items, and Profile Aestheticare & Electrolysis will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Profile Aestheticare & Electrolysis WILL COVER THE SHIPPING CHARGE
  • Profile Aestheticare & Electrolysis
    #120, 6960 No. 3 Road
    Richmond/BC, Canada V6Y 2C5
     

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Profile Aestheticare & Electrolysis discretion. Please be aware that specific manufacturers have more restrictive return policies.